"Time is money." Ben Franklin coined the phrase more than two centuries ago, but it's just as true today for modern companies. Automation of routine tasks paves the way to creating truly self-managed environments, where the system itself handles the configuration. As we have seen, in the current pandemic situation, enterprises are struggling to come up with ways to support
Benjamin Franklin once said, “Change is the only constant in life.” Despite being centuries old, these words could not be more precise and clearer in today’s competitive world of IT and business. The IT Service Desk has evolved through change from its humble origins as a technical helpdesk to a more incorporated and critically integrated arm under any business operation.