Image Alt

How Automation is transforming work from home

How Automation is transforming work from home

The COVID-19 pandemic has made organizations realise that telecommuting and remote working is inevitable. These thoughts were prevalent before the pandemic as well, but the year 2020 has converted those thoughts into actions in an accelerated manner.
It actually makes sense to allow employees to work from home. For instance, employers can reduce office space, hire better talent, and cover more time zones. Employees can reduce commuting expenses and stress, take better jobs outside of their geography, and improve work/life balance.

Consider some data from a recent Gartner research:

Having teams work from home presents different challenges than office working. And no matter your team or situation, you’ll naturally have concerns if you’re looking at working remotely. That’s where automation can help. Here are some of the challenges you might face as teams increasingly work from home, and how automation can help.


The transition from work at the office to work from home can raise concerns over stability. It is often difficult to maintain and run the background tasks and processes in a smooth manner. The answer to the problem, in part, lies with automation.
Automation can keep all your back-office tasks ticking over, even when you’re not in the office yourself. Think the repetitive but crucial daily tasks that keep your business running. Many of these tasks are routine, step-by-step processes that automation is catered for. Rule based automation platforms, once setup, help in quietly and consistently doing tasks until told otherwise. While the team gets on with work from home, baseline workflows and processes remain stable.


Productivity can be a big question mark during working from home. Studies have shown that employees that work from home are often more productive than those who work in an office. This is quite contrary to what people think as they believe that working from home can lead to distraction while on work. For instance, a study by Stanford found that the team members that work from home see a 13% productivity increase. But not everyone has the natural self-discipline that supports remote work.
In order to help teams, maximise their productivity, automation comes to the rescue. Automation can help in parsing distracting emails, freeing up the remote team’s time to focus on important things. It’s often easy to get caught up with little tasks and mindless admin. But with automation handling those tasks, there’s less fuel for remote procrastination.
Some workflows are more complicated than others. They require input from many people. But when teams work from home, tracking becomes a challenging task. With automation, one can set up auto alerts to let you know when an urgent task needs your attention.
Supporting department-specific issues
The best part about automation is that it can be tailored to our needs. We only need to tell the software what to do and the rest is taken care of. Here are some examples.


With automation, the IT teams can make sure good security practices continue despite working from home. For instance, they can ensure documents automatically get converted to PDF before travelling between team members.

Customer Service:

The customer service department is the one which involves a lot of moving parts. With the team working remotely, keeping track of service requests is a huge problem. There are several ways that automation can help with this. For one example, we can use automation to help deal with tickets. It can parse the ticket automatically, prioritise them based on key terms, and send them to the best person for the task. It can also send an auto-reply if key information is missing, or it’s a common query.


Marketing campaigns need not face disruption while working remotely. Through Automation, drip campaigns, lifecycle comms and triggered emails all flow out as standard.
This can be extended to other departments as well. Finance comms – billing alerts, payment confirmations, etc – all run smoothly via automation. HR emails, from questionnaires to expense requests, continue to roll out as pre-defined.

Automation helps you work from home

Where standard working days may face turbulence, automation remains a constant. Ultimately, it’s this reliability that makes automation an essential part of your team’s work from home success.
The best part about automation is that the automation software will always keep the business running despite the change or disruption. Team will always be supported no matter where in the world they’re working and it doesn’t tire or falter.


Product Management Executive